Channels & viewing

[Tammat]

The buffering circle is stuck on my screen when I try to watch stuff on multiple apps. It’s super weird because the circle is not spinning and my network is “Excellent” with no interruptions. It doesn’t show up on the Home Screen or even the Home Screen of the app that I pick (I.e. prime video). But when I click a movie/show to watch then it pops up! It’s driving me crazy.

[RokuCarly]

Welcome to the Roku Community, @Tammat @PrimeSux!

Thanks for reaching out. Rest assured that we will help you determine the cause and find you the best resolution so you can get back on streaming. 

Just to confirm, did your device recently receive any software updates prior to this happening that might have triggered this issue? If not, we highly recommend manually checking for any software updates to see if this will make any difference. 

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Software update
5. Select Check Now to manually check for updates

After doing so, kindly let us know your current software version. 

We'll be looking forward to your update.

Best regards,
Carly