Channels & viewing

[Tammat]

The buffering circle is stuck on my screen when I try to watch stuff on multiple apps. It’s super weird because the circle is not spinning and my network is “Excellent” with no interruptions. It doesn’t show up on the Home Screen or even the Home Screen of the app that I pick (I.e. prime video). But when I click a movie/show to watch then it pops up! It’s driving me crazy.

[RokuCarly]

Welcome to the Roku Community, @Tammat @PrimeSux!

Thanks for reaching out. Rest assured that we will help you determine the cause and find you the best resolution so you can get back on streaming. 

Just to confirm, did your device recently receive any software updates prior to this happening that might have triggered this issue? If not, we highly recommend manually checking for any software updates to see if this will make any difference. 

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Software update
5. Select Check Now to manually check for updates

After doing so, kindly let us know your current software version. 

We'll be looking forward to your update.

Best regards,
Carly

[Valariefl]

I checked for system updates and still getting the spinning circle

[RokuCarly]

Welcome to the Roku Community @Valariefl!

Thanks for reaching out and for checking any software updates on your Roku streaming device. No worries! We'd be happy to review this content for you.

Before proceeding, could you please clarify which specific content this is? Also which specific app are you attempting to access this from? 

Furthermore, we should also consider the license agreement for certain content, as it may no longer be available to stream on the Roku streaming platform due to its license expiration. 

Nevertheless, we'll be looking forward to your confirmation so we can check this content. 

Best regards,
Carly