Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Spotify just never opens it just sits there with the logo on the screen

I have this same issue and did all these things and it still gets stuck on the Spotify logo and won't open

0 Kudos
1 REPLY 1
RokuTakashi
Community Moderator
Community Moderator

Re: Spotify just never opens it just sits there with the logo on the screen

Hi, @Nessabear83 

Thanks for posting, and welcome to the Roku Community.

We understand the playback issue you've encountered with the Spotify app and appreciate your efforts in the attempt to resolve the issue. We would suggest performing a system update to ensure that your current Roku device is running the latest software version. Please be guided on the steps below:

  1. Press Home 
     
     on your Roku remote
  2. Scroll and select Settings
  3. Select System
  4. Select Software update
  5. Select Check Now to manually check for updates
  • Tip: The System update screen displays the current software and build version, along with the date and time of the latest update.

If there is new software available or there are updates for your apps, then your Roku device will download and install them automatically and once completed, your device will reboot.

For more information, you can visit this Roku official support article on How to update the software on your Roku streaming device

We hope this works! Let us know what you find out, we'll continue to assist you.

Best wishes,
Kash

Takashi O.
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.