Help

Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Papersearcher
Reel Rookie
‎09-28-2022 04:49 PM

What the HECK is "must Re authenticate" and how do I do that?

Every day at least twice a day, the Roku or Channell says I must reauthenticate in order to see the program.

What is that? Where do I go to fix this.  It baffles me that I PAY in advance by the year and I have to go through this every day!  

Thank you in advance for any insights you can throw at me!

 

0 Kudos
3 REPLIES 3
RokuKarla
Retired Moderator
‎09-29-2022 07:37 AM

Re: What the HECK is "must Re authenticate" and how do I do that?

Hello @Papersearcher,

Thanks for reaching out here in the Community!

Can you please provide us with more information regarding the issue you are experiencing? Which specific streaming channels are you experiencing this issue on? What troubleshooting steps have you taken so far to try to resolve the issue?

Please keep us posted and we'll continue assisting you from there.


Regards,
Karla

0 Kudos
Billc8851
Newbie
‎01-23-2023 10:42 AM

Re: What the HECK is "must Re authenticate" and how do I do that?

History channel skin walker ranch 

0 Kudos
RokuKariza-D
Retired Moderator
‎01-23-2023 02:36 PM

Re: What the HECK is "must Re authenticate" and how do I do that?

Hey @Billc8851

Thanks for the post.

We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern?

With more information, we can assist you further.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos