Channels & viewing

[mkg1]

I've been using Weather Screensaver for a while now, pretty happy with it. For the first time today it stopped working. Every time it starts, it blinks, then goes back to whatever was on the screen before.

My internet is working fine, I can stream on the same Roku TV. I've restarted the TV already. My guess is something's going on with the server where the screensaver is getting its data from.

If anyone knows anything about this please reply.

[jahopson]

Same here! It just stopped working this afternoon. It blinks and returns to the preview page.  Not sure what to do...

[RokuMary-F]

Hi @mkg1 @jahopson,

Congrats on your first post in the Roku Community!

We appreciate you letting us know about the issue with the Weather screensaver and we would be more than happy to look further into this issue but we will need more details. Can you please provide us with the following information:

1. Whether all other screensavers are Roku working fine?
2. Did you see any error messages on the screen?
3. What Roku model device are you using?
4. What are the steps to reproduce the issue you are seeing?

We look forward to hearing from you and assisting you with your needs. Thank you!


Best regards,
Mary

[mkg1]

@RokuMary-F,

Weather Screensaver started working again a few hours later. My guess is it was a server outage.

Thanks for reaching out.

[RokuMary-F]

Hi @mkg1,

Thanks for the update!

We're glad to know it's working now! Let us know if there are other related issues that we can further take a look at.

Thank you for choosing Roku. Stay safe and healthy!


Best regards,
Mary

[jahopson]

It was still off last night when I went to bed and when I walked into the kitchen this morning it was back on.

Happy Dance!  We love this app.

[RokuMary-F]

Hi @jahopson,

Thanks for following up.

Sound great! Please let us know if there's anything else we can help you with.

Thank you for using our services. Happy Streaming!


Best regards,
Mary