Channels & viewing

[Waynek26]

We subscribed to the Weather Channel via Roku. We pay monthly for the App and it has worked just fine until this morning. Now the app just spins.and eventually shows a blue screen with an app failed message. Then shows a screen  with a login prompt. When we use our login it displays a “That Didn’t go as Planned” message. There is no remove the app option available so the steps recommended in previous posts can’t be used. So we just canceled our auto renewal a few minutes ago. We still are unable to delete the Weather Channel App because it says we can still use it until Sept. 15th. Is that a joke?!  You guys need to fix your mess! Please stop offering this app via ROKU if you can’t support it. No one wants to pay for a service they don’t receive and there is no excuse for this problem still existing. I looked back at user logs and you guys have had this problem every year for the past several years. You either need to fix it or stop offering the Weather Channel as a paid subscription via ROKU. 

[Strega2 · Accepted solution]

Roku has thousands of apps, and they don’t support any of them (besides a few obvious ones like The Roku Channel.)  Many/most here will suggest subscribing directly with content providers.  Then they will know who you are if you contact them, and you can watch them on any platform.  And you won’t lose the remove channel feature.  (It seems they put the block for removing a subscribed channel in because some people would remove a channel and assume that also ended the subscription.  Then they’d get angry with Roku for being billed for the removed channel.)

In any case, whether you pay directly, or via Roku, or Android, or Apple, or… it still comes down to each content provider to keep their systems running, so try here:

https://streamtwc.com/help

[suebeedoo]

I contacted them about this in September and I still do not have access.  I paid June 2024 and the subscription goes to 2025.  I will not renew.  I don't like using apps through Roku for this reason and am removing all my connected apps as I am able.  Sad but that is the way it is.

[RokuJharra-Q · Accepted solution]

Hi @suebeedoo,

Thanks for sharing your thoughts about the Weather App issues! It's best to get in touch with their support team directly, as they can help you out. Just a heads up, all the app's features, credentials, and interfaces are handled by their service providers.

Hope it gets sorted out soon!

Thanks,
Roku Community Team