Channels & viewing

[AlbertaBound]

We have a streaming stick that has never given us trouble before now but sudden we have no audio on these two channels.

We have tried removing the channel, restarting the system, adding back the channel and it hasn’t worked. We’ve been in touch with Crave and they have no explanation so of course they throw us back to Roku.

is there something else we should try?

[renojim]

Are you using any of the "Volume modes"?  Press * on your remote while a video is playing and try setting "Volume mode" to "Off" if it's set to something else.  Also, is there anything else involved like an AVR or sound bar?