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Andrew_TX
Newbie
‎12-23-2023 06:39 PM

Re: Washed out colors when streaming some content from the Peacock TV channel

This worked for me thank you. 

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ggj61
Newbie
‎12-23-2023 06:47 PM

Re: Washed out colors when streaming some content from the Peacock TV channel

Following these key strokes do not seem to bring me to a developer screen or the option to disable HDR. Suggestions?

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MrY69
Newbie
‎12-23-2023 07:01 PM

Re: Washed out colors when streaming some content from the Peacock TV channel

ggj61, the keystrokes probably only work on a Roku TV, not a Roku device connected to a TV.  It works for JVC and TCL, Roku TVs, as far as I know. Confirm that you are pressing the Rewind, Down and Fast Forward buttons and not something else.

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DragonDon
Newbie
‎12-23-2023 07:07 PM

Re: Washed out colors when streaming some content from the Peacock TV channel

Maybe hammering Peacock with MASS complaints for a fix 

Is this really a Roku issue or Peacock issue?♂️🤷‍♂️

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Carlerick
Reel Rookie
‎12-23-2023 07:09 PM

Re: Washed out colors when streaming some content from the Peacock TV channel

The cheat code works on a ROKU tv.  I think this is a ROKU issue not able to process HDR content correctly.  

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DragonDon
Newbie
‎12-23-2023 07:10 PM

Re: Washed out colors when streaming some content from the Peacock TV channel

So nothing wrong on Peacock's end? 🤔

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Bgagne68
Channel Surfer
‎12-23-2023 07:14 PM

Re: Washed out colors when streaming some content from the Peacock TV channel

I have a sharp Roku tv and I can’t get to a screen to turn off HDR . Short cut doesn’t work

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Carlerick
Reel Rookie
‎12-23-2023 07:15 PM

Re: Washed out colors when streaming some content from the Peacock TV channel

Well, it works fine on my iPhone, so yes I think it’s a ROKU problem with HDR streaming service, but maybe it’s on both ends.  

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jdubyamv8
Newbie
‎12-31-2023 07:43 PM

Re: Washed out colors when streaming some content from the Peacock TV channel

All washed out and not a great picture. Only on this channel for Peacock plus. We have a strong wifi connection so it’s not the feed. 

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RokuJechealR
Community Moderator
Community Moderator
‎01-01-2024 08:31 AM

Re: Washed out colors when streaming some content from the Peacock TV channel

Hi Community users!

We appreciate you reaching out to us. We're pleased to assist.

We would be more than happy to investigate further, but we will need further details. Can you please provide us with the following information:

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • Does this issue occur on a specific channel? if so, what channel and what version or build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)?
  • tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
  • steps to reproduce the issue

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

We look forward to working with you to help resolve this issue.

All the best,

Chel

Jecheal R.
Roku Community Moderator
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