Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
jrupeck
Newbie

Want Apple TV Plus - not Apple TV Plus screener

I’m having the same problem. I have 2 identical Roku TV’s, yet only one allows me to access Apple TV. Any ideas?

6 REPLIES 6
RokuEuniceL
Community Moderator
Community Moderator

Re: want Apple TV Plus - not Apple TV Plus screener

Hi @jrupeck ,

Greetings from the Roku Community!

We're glad to assist you with your problem accessing Apple TV on your Roku TV. We'd like to know more about it so we can assist you further. Are you getting any error messages or error codes when opening this channel? What do you see on your screen when you’re trying to play a content?

We'll be waiting for your response.

Kind regards,

Eunice

Eunice L.
Roku Community Moderator
0 Kudos
atc98092
Community Streaming Expert

Re: Want Apple TV Plus - not Apple TV Plus screener

You say identical. Do you mean the same brand, or the exact same model number? Are both using the same Roku user account? 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
0 Kudos

Re: want Apple TV Plus - not Apple TV Plus screener

I am having the same or either a similar issue. I can’t find Apple TV+. I have search and all that comes up is the wrong one 

0 Kudos
atc98092
Community Streaming Expert

Re: want Apple TV Plus - not Apple TV Plus screener


@Stephanie910 wrote:

I am having the same or either a similar issue. I can’t find Apple TV+. I have search and all that comes up is the wrong one 


There are two Apple TV channels in the channel store. The one used for viewing content (not the screeners) is just called Apple TV. But unless you're located in the US with a US based Roku user account, you might not have access to it. I don't know if Apple restricts their channel by region, but many channels do. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
0 Kudos

Re: want Apple TV Plus - not Apple TV Plus screener

I’m in the US. I had it but I had to restart my tv from factory settings and now it has disappeared. I’ve looked in the app section and even searched for it. Somehow it’s just not there. 

0 Kudos
atc98092
Community Streaming Expert

Re: want Apple TV Plus - not Apple TV Plus screener

See if you can add it this way: 

https://channelstore.roku.com/details/a20e3c294993147c6cda435497594031/apple-tv

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.