Channels & viewing

[KLancaster]

Please, Roku Support, post a more succinct link for actual Apple support? Following the "answer" I found in here, I wandered aimlessly through dozens of Apple Support pages and several communities wafting philosophically, but not offering fixes. It appears this choppy playback is a common problem with the #AppleTV app on compatible Roku/Sharp TVs. All of our other channels run fine. After two or so weeks of AppleTV enjoyment, that channel's playback is consistently choppy. I have done the weird empty cache procedure (5 Homes, up arrow, 2 rewinds, 2 fast forwards) on my remote three or four times, it fixed it for a while the first time. I've also removed AppleTV channel and reinstalled. And then did the weird empty cache thing. What next? I don't want to watch Ted Lasso on a small screen.

[TKat7]

I have fiber internet, but I changed the playback in the Apple TV app from HD to SD and the choppy sound stopped immediately. 

The Roku "solution" to contact Apple demonstrates a lack of effort to assist consumers. 

[mark08]

I finally solved the problem.  Sold my TCL Roku TV and bought one with Android TV. 

Works PERFECTLY!!!!!!!

[dman71]

---

@TKat7 wrote:

I have fiber internet, but I changed the playback in the Apple TV app from HD to SD and the choppy sound stopped immediately. 

The Roku "solution" to contact Apple demonstrates a lack of effort to assist consumers. 

Exactly!!

With this being my first post as a new customer, i am, right out of the gate, noticing way too many scripted, looped responses from Mods. Geez, get the customers help with solutions other than passing the buck to the program maintainer.  Replying with the same scripted response, over and over, especially within the same subject being discussed, is really not much help.

---

[Texas-Mark]

@TKat7 wrote:

I have fiber internet, but I changed the playback in the Apple TV app from HD to SD and the choppy sound stopped immediately. 

How did you change the playback? I see no options in the app on the Roku Express.

[TKat7]

In the Apple TV app, go to the cog wheel in the top-right of the header menu, then go to “Limit Playback to SD” 🙌🏽

[mitchd]

Doesn’t forcing down rez to SD defeat the whole idea of buying a HD device?

[Texas-Mark]

---

@mitchd wrote:

Doesn’t forcing down rez to SD defeat the whole idea of buying a HD device?

---

Not if watching it in HD is impossible due to the video/audio stuttering every few seconds. 

[Texas-Mark]

---

@TKat7 wrote:

In the Apple TV app, go to the cog wheel in the top-right of the header menu, then go to “Limit Playback to SD” 

Thanks. That "bandaided"  the issue.. 

---

[TKat7]

It may be an issue for people who have the expectation to only watch HD and invested for that purpose. The solution I used may not be ideal for them, but it's much better than dealing with the chop-stutter.

Apple and Roku need to work together to fix the issue so that consumers don't have to resort to these compromises.