Channels & viewing

[Totos]

I recently bought a Roku device, but I'm finding the features to be very limited. On my home screen, I can only see the home menu, streaming apps, and settings. When I search for channels, I can't find some essential ones! I also tried to install the channels I want from their websites, but they are displayed in grey, making it impossible to add them. Could you please help me?

[JWS9518]

Where do you live?  Depending on where you are, features and apps may be restricted.

[Totos]

In the middle east! However, I used to have all these apps available on amazon firestick previously from same IP address

[JWS9518]

Roku is not currently officially supported everywhere, which is why you see some issues/restrictions when trying to use in the area you are in.  See link.

Customer Order Frequently Asked Questions | Roku

[atc98092]

The app providers control where they can be used, not Roku. Since the "Middle East" in general is not a supported location by Roku, many providers also do not permit their apps to be available there. And it doesn't matter if it was available on another device (such as a Fire TV device) as it's all controlled by the content providers, not the platforms themselves.