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Utubetv stopped working 0n my Roku device

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When I try to access utube tv it wants me to preview or setup a free trial. It is working on all of my fire tvs

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RokuTakashi
Community Moderator
Community Moderator

Re: Utubetv stopped working 0n my Roku device

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Hi, @Meme9 

Thanks for posting, and welcome to the Roku Community.

We understand the issue you have encountered with the YouTube app, which is displaying an error message stating that your Roku device does not have enough memory. Our team is here to help. Please follow the troubleshooting steps below to resolve the issue.

  1. Navigate to the channel tile on the Roku home screen, proceed with the YouTube app press the star (*) key on your remote, and choose "Remove channel".
  2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
  3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.

Once this has been performed, kindly access the app once again and see if you notice any improvements.

We hope this works, and let us know if you if you have further concerns or inquiries. 

Best wishes,
Kash

Takashi O.
Roku Community Moderator

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7 REPLIES 7
RokuERey
Retired Moderator

Re: Utubetv stopped working 0n my Roku device

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Hi @Repairman95,

Thanks for making your first post here on the Roku Community!

We've got you covered about this. I just wanted to learn more about this case. Do you already have an account with YouTube TV?

If so, you can click on the "Member sign-in" at the top right corner of the channel.

Or let me know if you see any error messages about this.

Thanks,

Rey

ERey.
Roku Community Moderator
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makaiguy
Community Streaming Expert

Re: Utubetv stopped working 0n my Roku device

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@Repairman95-

Did you subscribe to YouTube TV through Amazon?  If so Amazon is who your account is with and why you can see it on Amazon Fire products.

If you want to view a service on multiple platforms, subscribe directly with  the service on its website.  Then you can log into it on any platform for which it has created a streaming app using the login credentials you established with that service.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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Flashzone
Newbie

Re: Utubetv stopped working 0n my Roku device

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Flashzone
Newbie

Re: Utubetv stopped working 0n my Roku device

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No i dont

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RokuCarly
Community Moderator
Community Moderator

Re: Utubetv stopped working 0n my Roku device

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Welcome to the Roku Community, @Flashzone!

Thanks for reaching out. We'd be happy to share further information about this.

Please be informed that you need an active account to access YouTube TV on your Roku. For more information, we suggest reaching out to YouTube TV's Support team for clarification and assistance.

You may reach them here: YouTube Support

We hope you find this information helpful.

Best regards,
Carly

Carly Y.
Roku Community Moderator
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Meme9
Newbie

Re: Utubetv stopped working 0n my Roku device

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Of course I am subscribed to utube! It just says that there is not enough memory to open it. So I removed a bunch of  the apps on my Roku and it still will not load. 

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RokuTakashi
Community Moderator
Community Moderator

Re: Utubetv stopped working 0n my Roku device

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Hi, @Meme9 

Thanks for posting, and welcome to the Roku Community.

We understand the issue you have encountered with the YouTube app, which is displaying an error message stating that your Roku device does not have enough memory. Our team is here to help. Please follow the troubleshooting steps below to resolve the issue.

  1. Navigate to the channel tile on the Roku home screen, proceed with the YouTube app press the star (*) key on your remote, and choose "Remove channel".
  2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
  3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.

Once this has been performed, kindly access the app once again and see if you notice any improvements.

We hope this works, and let us know if you if you have further concerns or inquiries. 

Best wishes,
Kash

Takashi O.
Roku Community Moderator
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