Channels & viewing

[cgkel]

Roku newbie here. I subscribe to UpFaithandFamily.com. I have successfully loaded the Roku app for the service, signed into my UFandF account on Roku app on my Roku Ultra. My account information is there. Unfortunately, none of the videos appear to load. When invoked, they spool, freeze at 13%, and then throw a Roku error Code -2.

Everything else, including my subscription to Prime Video, seems to work just fine on the Roku. I am running the Roku on a wired connection to my home network, and I am reasonably sure this is not an internet or network issue. UFandF videos play fine through a web browser on a Pi 4 Linux box hooked to the same switch, the same network, and the same TV when connected for testing. They just don't play on the Roku.

Any help would be appreciated as we purchased the Roku mainly to view Up Faith and Family channel.

Carl

[RokuCarly · Accepted solution]

Hi @cgkel,

A warm welcome here at the Roku Community!

We appreciate you reaching us here regarding your playback issue with the UP Faith & Family TV App. No worries. We're here to find you the best resolution possible.

We'll try troubleshooting your device and see if this will fix your playback issues. Kindly follow the steps provided below:

1.  Remove the UP Faith & Family TV App by highlighting it and pressing the Star (*) button
2.  Restart your Roku device/TV from Settings > System > System Restart
3.  Reinstall the UP Faith & Family TV App again. Select Channel Store > Search for the app > Click Add channel

Let us know how it goes and we'd be more than happy to continue assisting you with this.

Hope this works!
-Carly

[cgkel]

Hi Carly!

Thanks for your support. Unfortunately, what you suggested did not work for me. However, I appear to have solved my issue with streaming Up Faith and Family on my Roku device (and my other devices). It seems my security software was blocking a domain that is apparently required for your service to work properly. I had to whitelist the following domain and all of its subdomains. Since a unique number appears to be added to the domain for each item I am trying to watch, the domain becomes unique for each video. Therefore, I had to use a RegEx statement to whitelist all videos with one line. Here it is...

 (\.|^)akamaized\.net$

Since I have whitelisted this domain and subs, your service works on all of my devices. Hopefully, it will stay that way!

Thanks for trying to assist!

Carl