Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can’t view channel even tho I have subscription

I have a BET+ subscription and my Roku channel is stating there’s an issue with my subscription payment. I’m able to watch the app on my phone and iPad. Please help 

0 Kudos
Community Moderator
Community Moderator

Re: Can’t view channel even tho I have subscription

Hi @Steffyagnes,

Welcome to the Roku Community!

Thank you for informing us that you are having trouble with your subscription to a channel. For this matter, it would be effective for you to contact our Account-Billing team directly, as they are the best ones who can further assist you.

You can visit our Account-Billing Support page and choose the "Account, payments & subscriptions" category. There should be an option to talk to one of our live representatives.

Please keep us posted, and we'll continue assisting you from there.

Warm regards,


Jecheal R.
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.