Channels & viewing

[rtc67]

Data from Tracker ID:

(1) A7-427-756

(2) XD-427-757

[RokuCarly]

Hi, @rtc67.

Thank you so much. We'll keep you updated.

Regards,
Carly

[Chiapas24]

I have the same issue since 2 month ago and my software is updated and the issue continues 

[RokuCarly]

Welcome to the Roku Community, @Chiapas24!

Thanks for letting us know about this. Rest assured that the team is working closely to help determine the cause and find you the best resolution possible.

We'd like to include your affected Roku device in the process of investigation and it would be appreciated if you could provide us with the following necessary details:

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version

We'll be looking forward to your response so that we can check this further and provide you with a swift resolution.

Best regards,
Carly

[Carlosj]

Hello there

i have the same issue. Univision Now goes blank screens then go to Roku home page. 

my Roku device

model: 3810RW-Streaming stick

Serial number: YHOOFE912465

software: 14.0.4  compilation 12221-50

version: GC: 12.5.25

time mark: 2024-11-02T17:03:07Z

thank you

Carlos

[RokuJechealR]

Hi @Carlosj,

Thanks for sharing the information on your device. We have passed along your concerns and details to the appropriate Roku team for further investigation.

However, could you also provide the other information our appropriate Roku team needs to investigate further?

• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We'll be looking forward to your response.

All the best,
Chel

[Garciarx]

Same issue 

Seguimiento de incidencias

Modelo: 3941X2 - Roku Express 4K+

Número de serie: X02200G3UV95 (SOHAK393UV95)

Versión de software: 14.0.4 compilación 12221-E4

Versión GC: 12.7.23

Marca de tiempo: 2024-11-28T22:08:31Z

Utiliza el identificador de problema 95-479-408 para informar del problema actual.

[RokuRiamie-D]

Hi @Garciarx,

Thanks for your first post in the Roku Community!

We are glad you are reporting your issue with the Univision Now channel not opening on your Roku Express 4K+. Please rest assured that we have forwarded your information to our Roku appropriate team for review. We appreciate your cooperation and patience as we work on this issue.

Thank you for your understanding.

Cheers,
Riamie

[gersonm27_10]

Having the same issue 

Tracker Id

Model:G854x - Roku Tv

Serial Number: X01200N8FY34 (S0TX3418FY34)

GC version:12.7.25

Issue Id 34-497-857