Hi, @nmm1980eks
We're glad to welcome you here in the Roku Community.
We acknowledge the issue you've brought to us, and we'd be more than glad to assist. We're sorry to hear about the trouble, and we'd like to request additional information regarding the issue you've encountered. Kindly provide the following details below for us to understand the issue better and assist you accordingly
- What specific device you are having issues with?
- Have you tried some troubleshooting steps such as unplugging the device from the power source or re-pairing your remote?
- When did you first notice this issue started to occur?
- Is your Roku device up-to-date?
With more details regarding the issue, we can understand it further.
Best wishes,
Kash
Takashi O.
Roku Community Moderator
