Channels & viewing

[PaisleyPillow]

This is a Roku issue that needs to be fixed. I can log in to MAX on all my other devices except the Roku. Wants me to connect to my provider but when I do it tells me my email is already in use. Something is broken on the Roku MAX app. 

[RokuRiamie-D]

Hi @PaisleyPillow,

Thank you for posting in the Roku Community!

We understand that you are having trouble accessing your Max channel subscription on your Roku device. Although you are able to access your Max channel subscription on other devices or platforms, the Max channel provider controls the app.

It's best to coordinate this directly with their Support team as they develop and maintain their app independently on the Roku streaming platform.

Thank you for your understanding.

Regards,
Riamie

[Zandoaxr]

I was able to fix the exact same problem with my Roku by contacting HBO Max using the following method I found on the internet:

"The phone number for HBO Max customer service is (855) 942-6669. This isn't actually listed anywhere on HBO Max's website. However, that number is listed on Xfinity's, and I was able to confirm it by calling it myself.

Looking for technical support, all I had to do was dial that number and press "2" when I hit the first set of branching options in the phone tree."

After describing my problem, the person helping me disconnected and reconnected Max on their end and then walked me through reconnecting to Max on my Roku.  It worked!  Good luck to the rest of you.

[PaisleyPillow]

That's worth a try! Thanks!