Channels & viewing

[Bnhiggins70]

Roku channel won’t let me into any other channels or live tv. Factory reset has already been done. Help!!

[renojim]

The first question is always where are you located?  The second is are you using a VPN?

[Bnhiggins70]

I’m in Texas and I believe I’m connected to a VPN

[Strega2]

The VPN could be the problem.  Providers can't tell where VPN users are coming from, so they often assume the worst.

[RokuCarly]

Welcome to the Roku Community, @Bnhiggins70!

Thanks for reaching out. We'd like to provide further information about using a VPN.

In addition to what our Community Experts and Guru provided above post, please be advised that it can cause playback issues or no playback at all.

Content providers continue to update their security measures to prevent unauthorized viewing, and it's possible a change was made that prevents your VPN from working. This is by design and intended, but using your standard ISP without the VPN will be the solution here.

We hope you find this information helpful.

Best regards,
Carly