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Jweber
Newbie
‎01-27-2023 09:32 PM

US region account cannot add hulu, HBO, Disney, or Prime

I have a Roku Ultra 4640X connected to an account made in the USA. I do not have a "search channel" option. I see Hulu, HBO, Disney, and Prime on the hulu app buy when I select add, nothing happens. I've tried everything I could find online including a full factory reset. How the heck is there a Hulu button on my remote but no way to add or access Hulu??? Let alone all the other channels I have accounts with?

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makaiguy
Community Streaming Expert
‎01-28-2023 06:08 AM

Re: US region account cannot add hulu, HBO, Disney, or Prime

You say you have a "US region account".

  • Where are you physically located?
  • Where is the email account used for your Roku account physically located?
  • Are you using a VPM that masks your actual location (Roku doesn't like VPMs).
  • Where does your internet IP say you are located?  A websearch for my IP location will list many sites you can use to check this.

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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