Hi @stetech,
Greetings from the Roku Community!
We need more details to investigate your issue. Could you please provide the following information below?
- Are you getting any error messages or codes?
- Is the issue happening on all contents/channels, or is this isolated to 1 content/channel? (Specify)
- Can you please provide us with a photo?
We look forward to hearing from you and looking closely into this issue.
Thanks,
John
John
Roku Community Moderator