Channels & viewing

[Tess410]

I was watching Acquitted on Viaplay and a the audio was tinny on episode 3. Luckily, the show is on Walter Presents on PBS app. The audio was fine. This only happens on the Roku Viaplay channel. This channel also has issues where the audio and captions don't sync up. I've tried everything suggested but nothing works. It's only on this channel 

[RokuDanny-R]

Greetings @Tess410 

Welcome to the Roku Community and thanks for posting regarding the issue you are experiencing during playback.

We would be more than happy to look further into this issue, but will need more specific details. Which specific episode are you experiencing and from what season? Can you please clarify the playback issue you are seeing?

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further. We look forward to hearing back your response.

Thanks,
Danny