Channels & viewing

[davidcullinane]

For about the last 2 months or so all 3 of my Roku devices will hang up after a commercial is played.  I think it is only happening is when I am watching the Roku channel, not any of the others like Freevee and Tubi etc.  The only way I have found to clear it is to press the home button and go back into Roku/Home and reselect Roku Channel, then the show I was watching, OK and then she show will start again but after playing a bunch of commercials.  Repowering the devices have not seemed to help or updating the software.  Any suggestions?

[RokuJanadeeK]

Hi @davidcullinane,

Thanks for letting us know.

Our team is currently aware of this issue and is working on it. To add to their investigation, please provide us with the following information:

• Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• What channel and what version or build is it? (This can be found by selecting the channel on the home screen and pressing the * button.)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).

Once a few more pieces of information have been gathered, we will be able to pass them along to the appropriate support team to investigate further. We look forward to hearing back from you.
Sincerely,
Janadee