Channels & viewing

[robynew]

i've twice attempted to watch "The Nevers" E9: Fever on WB Watchlist Live TV channel 295.  The episode that is broadcast is actually E8, even though the channel guide shows E9 should be playing.  Is this forum monitored by anyone who can address this?  is there an email contact for WB Watchlist or is this a Roku issue?

[RokuJechealR]

Hi @robynew,

A warm welcome to the Roku Community!

We would be more than happy to investigate further, but we will need further details. Can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Does this issue occur on a specific channel? if so, what channel and what version or build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)?
• tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• steps to reproduce the issue

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

We look forward to working with you to help resolve this issue.

All the best,
Chel

[robynew]

thanks @RokuJechealR for the reply.  I have sent a  PM with the requested info.

[RokuJechealR]

Hi @robynew,

Thanks for the response!

Please note that we have already received your private message and will continue assisting you from there.

We look forward to your response via DM for some clarification.

All the best,

Chel

[robynew]

This problem is still happening on Live TV Channel 295 WB Watchlist. 
Jan 6 2024 10:30. am Central time episode 8 was broadcast and not episode 9.
Is the team who manages content for Channel 295 WB Watchlist monitoring this forum?

[Hutchmd]

I've tried, too, except for last 2 Saturdays. So, thank you for bringing this content issue to their attention. It happened several times in December. Episode 8 playing twice, followed by episode 10. No episode 9, and apparently a lot happens in episode 9. It's a channel content issue. I don't understand why they needed all that other info they asked for, unless they don't really care and just merely want to blame our equipment for their Channel content issues.

[robynew]

@Hutchmd  if you have access to Tubi, Episode 9 is supposed to be broadcast on Tubi WB Watchlist at 4:26PM Central today.  I guess i'll find out if it's a WB Watchlist problem, or a Roku or tubi problem.
but yeah, Roku support seems to only know how to troubleshoot device problems. despite me directly asking to have this escalated to WB content management teams, I keep getting "did you reboot the device? did you delete and reconfigure the wifi?"

[robynew]

For anyone looking for Episode 9 Fever, Tubi WB Watchlist broadcasts the correct Episode 9.  

[RokuJechealR]

Hi @Hutchmd,

Thanks for posting here in the Roku Community!

Please note that we are aware of the channel issue. Our Engineering team is currently working on it. Can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Does this issue occur on a specific channel? if so, what channel and what version or build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)?
• tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• steps to reproduce the issue

Once we have this information, we will be able to pass it along to the appropriate Roku team for the additional information to investigate further.

We look forward to hearing your response and receiving your device details.

All the best,

Chel

[Hutchmd]

Thanks for the info, @robynew. I'm jealous you got to see the missing episode. I didn't see your reply until after the fact. I do have Tubi, but am having a hard time looking up schedule.