Channels & viewing

[RokuCarly]

Hi, @jummpeur.

Greetings from the Roku Community.

Thanks for keeping us posted. We would also like to inform you that our relevant team is conducting a thorough investigation to help determine the cause of this. If you'd like your device to be included in the process, you may provide us with the requested details above. 

Nevertheless, we appreciate you letting us know you're coordinating this directly with the channel provider. 

We hope this will be sorted out soon. 

Best regards,
Carly

[Dlowkey75]

It looks like they finally have it resolved.

[Alexansr1]

Same my issue has been resolved as well. Thank you.

[RokuCarly]

Hi, @Dlowkey75 @Alexansr1.

Thanks for keeping us posted! We're glad to hear your update.

Please don't hesitate to reach out anytime you need help. You can also create a new post for different concerns. You can also visit our support website for additional troubleshooting resources.

In the meantime, we hope you may continue to have a Happy Streaming! 💜

Best regards,
Carly

[Bobjv_74]

I have done this 2 times without success on all 3 of my Roku devices. I have a ticket in with HiDive as well.I  got a response back from HiDive that they updated the application and it "should" be fixed. It is not. I have replied back letting them know.

[RokuCarly]

Welcome to the Roku Community, @Bobjv_74.

Thanks for letting us know about this. We'd like to help you update the app on your Roku.

Please try highlighting the channel tile of the Hidive app and pressing the star (*) button on your remote to select "update this app." 

Hope this helps!

Best regards,
Carly

[Bobjv_74]

Thanks Carly, I have done that and it tells me that HiDive is up to date.

[Ninnymuggins]

I can't get it to work I've gone thru all the steps and it's still not working 

[RokuCarly]

Hi, @Bobjv_74.

Thanks for keeping us in the loop! We're still waiting for the channel provider to update their app since it seems like the issue is specific to their app.

No worries! Our relevant team is also conducting a thorough investigation to determine the cause of this and help you find the best resolution possible. If you want your device to be included in the process, you may provide me with the necessary details such as follows:

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version

We'll be anticipating your response.

Best regards,
Carly

[RokuCarly]

Welcome to the Roku Community, @Ninnymuggins.

Thanks for reaching out and informing us about the playback issues you've experienced within the Hidive app on your Roku.

Please be informed that our relevant team and the channel provider are currently working on it. If you want to be included in the process, you may provide us with the necessary details as requested above. 

At the same time, we also suggest reaching out to the channel provider directly for further clarification and assistance. 

We'll be looking forward to your confirmation. 

Best regards,
Carly