Channels & viewing

[AWDragon]

I am logged into my Bell Fibe TV account provider and i cannot watch live channels from TSN. I contacted their helpdesk and they have escalated to Level 2 and opened a support ticket but it has been open for over 1 month now. 

On demand programs work but live channel i get "Protected Content License Error".  

I do not have this issue using the same login credentials on Fire TV stick of Google TV Chromecast. It works fine on these two platforms. It must be a bug specific to the TSN app on Roku platform.

I have deleted app, rebooted, re-logged in and same issue. No other live stream apps on my Roku have this issue.

[RokuCarly · Accepted solution]

Welcome, and thank you for posting here in the Roku Community, @AWDragon!

We highly appreciate all of the troubleshooting steps you have taken. Since this is an isolated case with the TSN Live TV app on your Roku streaming device, and you have mentioned communicating with them regarding this matter, we highly recommend continuing to do so as they are the ones who created, maintained, and updated their app on the Roku streaming platform. It may be working on other streaming platforms, but please be aware that the app itself has a different build/version on different platforms. 

Furthermore, you can try to update the app by highlighting the channel tile on your Home screen, pressing the star* button on your remote, and selecting "update the app."

Feel free to let us know if there's anything else you'd want us to address, and we'd be more than happy to listen and take appropriate action, as your satisfaction and convenience are what we aim for.

Kind regards,
Carly

[dubon07]

I'm having the exact same issue. Any solution for this yet????