Channels & viewing

[marilynw]

On June 13th I was watching my TV. It timed out due to inactivity. When I turned it back on I can see the option to pick the channels. I can go to the channels and pick a show. However when I click on the show to watch I can only hear the show NOT see the show. This happens on all channels (Netflix, HBO/Max, Paramant+, etc). It may also be my TV. Has this ever happened to anyone else? 

[RokuERey · Accepted solution]

Hi @marilynw,

Thanks for reaching us here in the Roku Community!

We get that you're having trouble with playing content from the channels on your device. We want to know more about the issue and see how we can help you start streaming again.

Have you already tried troubleshooting? If not, you might want to start with some basic steps from our support page here: How to resolve a channel playback issue.

Or let us know if this has been applied so that we can further assist you.

Regards,
Rey