Channels & viewing

[brob801]

When I select the DirecTV App, the sound works and the DVR controls show at the bottom of the screen, but there is no picture.  I can watch recorded programs, but am unable to watch anything live on the app.

The app was fine prior to the update.

Additionally, there is a screenshot of the old homescreen appearing at the bottom left of the screen when on the devices' homepage.

I have a TCL series 6 television.  

Here are the particulars:

• TCL Model: 65R635
• Hardware ID: A114X
• Software Version: 12.5.5 build 4177-88

Artifact of old homepage in left lower cornerBlack screen on DirecTV app (sound works)Black screen on live windowed view, Directv app

[RokuCarly · Accepted solution]

We appreciate your first post here in the Roku Community, @brob801!

Thank you for letting us know about this. We'd be happy to help you contact the right support for your Live TV issues through the Direct TV channel.

Please be advised that the majority of content on the Roku platform comes from streaming channels maintained and updated independently by the channel's provider. In cases like this, we highly suggest reaching out to Direct TV channel support for further assistance. 

You may reach them here: Direct TV Channel Support

We hope you find this information helpful.

Best regards,
Carly