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First Episode only available

Several channels, HVault/MGM/Starz, only allow me to view 1 episode of any show. It says included with your subscription but won’t play. My subscriptions are up to date. This is happening on all of the Roku channels. Sometimes if I leave the app and reenter it will allow the next episode, but not always.

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Community Moderator
Community Moderator

Re: First Episode only available

Welcome, and thank you for posting here in the Roku Community, @mlashaway!

Thank you for bringing this to our attention. Allow us to assist you further so you can get back to streaming all of the available channels on your Roku.

Kindly let us know the following:

  • Do you have an active subscription to those channels?
  • Are there any error messages prompted? 
  • When did you start seeing this behavior happening?
  • Were you able to stream without issues before?

In the meantime, can we please try to manually check for software updates on your Roku player? Navigate to your Home screen. Scroll up or down to select Settings > System > Software update > Check Now.

We'll be anticipating your response! 

Best regards,

Carly Y.
Roku Community Moderator
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