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Finster22
Level 7
‎01-22-2023 04:42 PM

Streaming Rental Has Terrible Audio

Rented a movie from Row8 and about 15 minutes in the dialogue (talking) became very fuzzy. Then it disappeared entirely. I could still here the music and any other sound effects but the dialogue became so quiet it was almost non existent. Exiting out and getting back in seemed to fix the problem for a time, but it always returned. 

Checked all other streaming platforms. Netflix, Paramount,.etc are all fine. It's just the rental that is having the issue. Anyone else have this?

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RokuDanny-R
Roku Employee
Roku Employee
‎01-27-2023 02:10 PM

Re: Streaming Rental Has Terrible Audio

@Finster22

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. 

Does this clear up the issue you are seeing? Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Community Moderator
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