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Agency29
Newbie
‎05-23-2023 04:40 PM

Apple TV Channel Exiting to Home Screen

Augh!!!  Apple tv keeps trying to load.  I deleted and restated system still doing it?

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RokuMaresa
Community Moderator
Community Moderator
‎05-24-2023 11:39 AM

Re: Roku TV Channel Exiting to Home Screen

Hi @Agency29 

Welcome to the Roku Community!

We are concerned to hear that the Apple TV returning to home screen. Please try to remove channel then restart device from (Settings>System>System restart) and add back the channel.

If the issue still persists, can you please provide us with the following information:

  • device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
  • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
  • steps to reproduce the issue you are seeing

We look forward to hearing back from you.

Best regards,

Mares

MaresH.
Roku Community Moderator
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