Channels & viewing

[RokuRiamie-D]

Hi @gmherring,

Thanks for posting in the Roku Community!

We understand that you are having an issue with Spotify on your Roku. Please provide us with the following details below to further investigate the issue.

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (highlight the channel, press the start * button of your Roku remote)

We look forward to your response.

Cheers,
Riamie

[Dlong721]

I’m also having the same problem and I’ve tried on three different Roku devices.  I have completed factory resets, reinstalled the actual channel and every other possible option with no luck. 

[RokuTakashi]

Hi, @Dlong721 

Thanks for posting, and welcome to the Roku Community.

We understand the issue you have experienced with the Spotify app that does not function as expected, and we're here to help.

For us to review this further, we would like to request the details asked by @RokuRiamie-D above this thread.

This information will be significant as we'll conduct an investigation and take action to address the issue.

We hope for your response along with the requested details mentioned above.

Thanks,
Kash

[DrMrHorse]

My issue is precisely as described by OP and others, up to and including the white box.

I did the usual troubleshooting of updating/rebooting/uninstall+reinstall.

Pertinents as follows:

Device Model: 3820R2 - Streaming Stick 4K
Serial Number: X02500X27V9P
Device ID: S0J734527V9P
OS Version: 14.0

Tracker ID: 9P-512-543

Spotify version 2.11 - build 67

[boozy_menace93]

Hi! 
@RokuCarly 
I’m having the same issue with my Spotify app as @claraeileen99 had, and tried all the steps you recommended, but they didn’t work. 
I also live in the US, but actually didn’t recently move. The app just suddenly stopped working on my Roku. Worked just fine yesterday. All my other apps work just fine, my WiFi and all works fine. But no Spotify. 
This is the only thread I can find that matches my situation. Any additional help with this would be great 🙂

Thanks! 

[RokuTakashi]

Hi, @DrMrHorse 

Thanks for posting, and welcome to the Roku Community.

We appreciate you for providing the requested information in this thread for our investigation.

As the investigation progresses, we will keep this thread updated with any developments. 

We hope for your patience and understanding as our team works on the issue.

Thanks,
Kash

[RokuTakashi]

Hi, @boozy_menace93 

Greetings, and welcome to the Roku Community.

We appreciate you reaching out and sharing with us the issue you've experienced with the Spotify app not launching on your Roku device. Our team is currently investigating the issue.

We would encourage your participation in assisting us with the investigation. Can you please provide the details below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (highlight the channel, press the start * button of your Roku remote).
• Photo or video referring to the issue

Once our team receives the information, it will contribute to the progress of the investigation.

We hope for your response regarding this matter.

Thanks,
Kash

[Emeebree16]

Thank you for all your help our Spotify has been fixed and we really appreciate it.

[RokuTakashi]

Hi, @Emeebree16

We appreciate the update.

Thank you for confirming that the issue has been resolved on your end. 

In addition, we would recommend updating the Spotify app for Roku users having the same issue.

To update an app on Roku, navigate to the app on your home screen, press the "Star (*)" button on your remote, and select "Check for Updates." most Roku apps update automatically, but you can manually check for updates this way. 

Keep us posted if the persists so our team can assist further.

Thanks,
Kash