Channels & viewing

[elstig34]

Spotify just sits there on the logo sign and never actually takes me into the app. I've looked for updates and removed and re-added the app which did nothing. I use this daily for my kids so I'm a bit annoyed. I can't even logout to try and log back in again.

[RokuTakashi · Accepted solution]

Hi, @elstig34 

Thanks for posting, and welcome to the Roku Community.

We appreciate you for sharing this information with us regarding the issue you have encountered with Spotify, and we're here to assist. Have you tried performing a system restart right after you have uninstalled the Spotify app? If not, we recommend that you try it to ensure effective troubleshooting to resolve the issue. For a full guideline with the troubleshooting step, kindly follow the steps below:

1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

Once this has been performed, kindly check and see if you notice any improvements. Keep us posted on what you find out.

Best wishes,
Kash