Channels & viewing

[Christmas1986]

Worked initially uninstalling and reinstalling the spectrum app, but got the same message again when I tried to get back on the app the next day. This did not work for me. 

[Christmas1986]

I was having the same issue. I could resolve in the moment by going to network settings on tcl roku tv and checking connection, then spectrum would log back in when i tried again. It was almost like spectrum was losing the internet connection even though the tv was still connected. This started occurring after spectrum came out to fix an issue I had with packet loss on Teams calls. I don't know what changed, but that's when I started getting the issue. I just uninstalled and reinstalled the spectrum app, so hopefully that will help resolve the issue. 

[RokuJohnB · Accepted solution]

Hi @Christmas1986,

Thank you for posting here in the Roku Community!

After attempting the troubleshooting steps and videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developers themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

If you need anything else, please let us know.

Kind regards,

John