Channels & viewing

[Beck38]

This recent software version is really messed up, typical programmers never really tested it out, in that it looks like a lot of the features of the 'roku TV' were added to the 'ultra' in this case, and you can no longer add apps to your home screen, as the system tries to force you to add the app to your tv selection, which of course doesnt exist on your ultra desktop streamer.  Just a few moments of testing before rolling this out would have shown the programmers their error, and there are probably more.  

[Anonymous]

I started having login problems recently. I thought at first I might have offended someone on YouTube. I now believe it is 100 percent ROKU. Using built in streamer in my Samsung no problem so far. My reasoning. If the screen saver comes on while YouTube is on guess what. I have to log on. Pretty sure that's RoKu started three days ago. Ultra RoKu newest on. Surprisingly I am getting a better picture from then native Samsung app. Did the App del restart app install multiple times. No luck. Any chance this is related to recent update?? Tonight got error "Backdrop unavailable"?? 

[RokuJharra-Q · Accepted solution]

Hi, @Anonymous Welcome to the Roku Community!

We understand that you're having issues with the YouTube app while streaming on your Roku. We're here to help you resume uninterrupted streaming.

Is the issue only specific to YouTube? If so, have you tried the troubleshooting steps below to see if that resolves the issue?

1. Remove the channel, Highlight the channel tile on your home screen, and press Star to open the Options menu. Select Remove channel and confirm.
2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
3. Re-install the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

You may do this on the affected channels and let us know if the issue persists. In the meantime, you may also visit this support article: Issues playing content on your Roku device

Thanks,
The Roku Community Team