Sling no longer works on my Roku Ultra but works on 3 other platforms - iPhone, Xbox, and desktop/laptop computers. I’ve uninstalled the app and not only restarted it, I actually did a factory reset 3 TIMES!! And reinstalling didn’t get it working again and, yes, I’ve also tried the “Check for updates” option too. Specifically, I checked for Sling AND Roku updates.
Sling works on my other devices, therefore, this is both a Sling AND Roku problem. If I can’t get it working I may just replace my Roku with something else. I don’t know what yet but this is forcing me to look elsewhere.
We're grateful to have you here in the Roku Community, @Why-PuckYou!
We'd be happy to be of assistance here and help you determine the cause to get you back on streaming.
Before proceeding, we'd like to assess your concern better and it would be great if you could provide us with additional information such as follows:
We'll be looking forward to your response.
Warm regards,
Carly
Thanks for the added information, @Why-PuckYou.
In this case, I'll coordinate this with the team to determine the cause and find you the best resolution possible so you can access the Sling app on your Roku.
With this being said, kindly provide me with the following details for the investigation:
I'll be looking forward to your update.
Regards,
Carly
Hi, @Why-PuckYou.
We appreciate you taking the time to provide us with the precise details we've requested. Rest assured that we have already coordinated this with the team to conduct a thorough investigation.
Once we receive any updates regarding this case, we'll let you know.
In the meantime, we humbly request for your patience and understanding as we work on this.
Warm regards,
Carly
I am having this EXACT issue on MULTIPLE Roku Ultras (4670x and 4802x). I am a new Sling customer who has pre-paid 3 months (and waiting on an AirTV2), Sling says the issue is "With the Roku hardware" and Roku support of course says it's the Sling App (which I'm sure it is). Both sides send me back and forth to one another, and claim to be "escalating" the issue, but nothing happens. Sling works fine on my PC, and my android Phones and tablet, but not TWO DIFFERENT Rokus....getting any kind of actual support is near impssible from either end.
Welcome to the Roku Community, @Endymion!
We appreciate you letting us know about the playback issues you've experienced on the Sling app on your Roku Ultra streaming devices.
The team is aware of this issue and is currently investigating it. We'd like to include your device in the process. In order to narrow down the cause of the issue, we would appreciate it if you could share with us your device details such as follows:
We'll be looking forward to your response so that we can check this further and provide you with a swift resolution.
Warm regards,
Carly
@RokuCarly I've got 2 units exhibiting the problem, but I'll start with the first one and put the other in another post.
Model: 4670x
Serial: YJ007G740559
Device ID: KW9987740559
Software: 13.1.4 Build 1512-46
Tracker ID: 59-368-217
Couldn't get the tracker ID to appear punching in the code when the issue was actually happening real-time, had to go back to the menu first then issue the command to get the tracker ID, hopefully this is also fine.
Sling Build Version: 8.129 Build 16850
I've rebooted (both from the "restart" option, and a "hard reset" by pulling power for 60+ seconds and plugging back in.
I've tried removing and reinstalling the channel app, and checking for updates, as well as doing reboots in between these things at times, I've probably done that 10 times or more in various orders.
I've also rebooted my modem and router multiple times (that process takes 20-40 minutes because my ISP can take up to 30 minutes for a full modem reboot cycle on both ends, and my router takes 10 or so itself and has to be done once the modem is back up, so I'd rather not be asked to do that a bunch (Both Sling and Roku have asked for it a few times before).
I've reported the issue to Sling who claims to be "escalating it to the dev team" but with no timeframe for resolution.
It should be noted that all other channels I use work fine (YouTube, Netflix, Hulu, etc.)
My Roku does have a 32GB MicroSD card inserted, and I've tried these steps with and without it being present, with no change as well.
Thanks for your time and attention,
Endy
Hi, @Endymion!
Thank you for providing us with the requested details precisely.
Rest assured that I have forwarded these details to the appropriate team for investigation. No worries! Once I've received updates regarding this case, I'll post them here.
Thank you for your continuous patience and understanding as we work on this.
Warm regards,
Carly