Channels & viewing

[doubleb97]

I'm about ready to cancel and just get TuneIn!! They cut me off trying to transfer me to the tech number. Does anyone know the technical support number?

[barleycharley]

This is bad, really bad.

[Martin_]

SiriusXM Corporate Solutions Team
8 a.m. to 8 p.m. ET Mon-Fri
1-855-619-2872, Option 3

[CadillacMike]

We have Three XM sat radios and two Roku express  devices which are on two of my Vizio TVs. The Roku info is below.  The same shut off after 15-20 mins is happening on both of my Roku Expresses. Doesn't matter which XM channel I on, shuts off to the Roku home screen. Further I cannot add to or delete any favorites. I'm not against canceling all three radios. We do like the music through the TV, especially since Frontier cut off music choice, but not if its going to shut off every 15-20 mins.

Before, if we left it on and changed the TV input, the XM via Roku would keep on running forever, so I had to tell the boss lady to hit the home button on the Roku before changing the inputs. But not that doesn't matter, 20 mins and poof no more music.

Roku info:

Name

Location

Serial number

Linked

Roku Express main

Family room

X00400CR6J88

11/22/2020

Roku Ex MBR

Master bedroom

X00400NFP9Y2

5/12/2020

Judging by the SNs, they are both the same production run and were made probably in the same quarter.

[Kalispell]

I’m having the same problem and I don’t have that “power” thing in settings either and my version is 11.0 

Tried deleting the app and putting it back in and that didn’t work either😡

I Like it for background music also while doing bills and such. 

[MrEM]

Wow 3 weeks and still nothing, these guys are rock stars!. The worst part is there is a very easy solution but they refuse to simply roll it back to the previous version until they actually problem solve their problem. I have tried all the BS stuff they keep saying, and I get the feeling the stuff they are telling us to do they actually know will not work.

I will actually give both parties one more week since I have used both products for years but my loyalty has limits especially knowing I can get the same thing Roku and Sirius/XM offer for cheaper elsewhere. Your on the clock.

[OneWolf]

It's not Roku, it's SiriusXM.

SiriusXM is a $24BILLION company. Twenty Four Billion Dollars. $24B. They generate $8B revenue per year.

What in God's name are they doing that they can't create a gd app that's worth a f on any platform? How in the fing world can a $24B company not create a simple fing app that simply plays music reliably without crashing and allows me to save and access my favorites in a reasonably easy intuitive way? Unfingbelievable.

Don't feel bad Roku - every app they've every written sucks and their windows app is completely broken now - white screen, no music, no nothing. Music for 20 minutes would be a treat.

[CadillacMike]

No power setting on my Roku express devices either.

Roku did an update a few days before the latest siriusxm update so it could be either or both updates that are causing this.

This is like the recent T-mobile-LG phone fiasco last month. These companies are doing a rotten job of testing these so called "updates", and there is nothing we end users can do. EXCEPT vote with our wallets!!!

Everyone DO NOT delete and reload, you'll just get the same crippled version and you have the added PITA of re-entering your login info and the mess that entails.

WAIT for a tested revision to be put out.

[CadillacMike]

The so-called "update" to the siriusxm app on Roku appears to be corrupted in other ways too. I cannot add to or delete any favorites. This is all since the mid May "update". It worked fine before that on Both TVs.

[mjprimo1]

I feel sorry for the folks that have smart TVs with Roku inside. I'm using Roku Express adapters connected to dumb TVs. Replaced Roku with cheap Android TV adapter and SXM app from Google Play Store. 

I don't understand why Roku hasn't rolled back to old working version of SXM app.

Presently, cannot recommend Roku to family, friends, or neighbors.