Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
LatonkaLady
Reel Rookie

SiriusXM app won't open on Express4K

Just downloaded SiriusXM app on 4k Express and it will not open (4/7/24). Just spinning. Any suggestions besides factory reset?

Labels (1)
0 Kudos
3 REPLIES 3
RokuArjiemar
Community Moderator
Community Moderator

Re: SiriusXM app won't open on Express4K

Hello! @LatonkaLady,

Thanks for the question. 

We understand that you are unable to stream the SiriusXM channel. We appreciate the troubleshooting steps you've taken so far. We're pleased to assist.

  • Does the issue occur on only this channel, multiple channels, or all channels?

Troubleshooting:

1. Check the status of the connection to your Roku device (Settings > Network > About) The Status will either say “Connected”, or the Roku device may not be connected to the internet. If your device is not connected, Set up a connection (Settings > Network > Set up connection) If the Roku device is connected, select “Check connection” (Settings > Network > Check connection) 

2. Restart your Roku device and your router. To restart your Roku player, go to Settings > System > System restart, or to restart your Roku TV, go to Settings > System > Power > System restart. You can also unplug your Roku device from the power source and plug it back in. To restart your router, check the instructions from your ISP or router manufacturer. In some cases, you can simply unplug it and plug it back in.

If the issue persists, we recommend performing the below steps and see if you can resolve the issue:

1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.

2. Restart your Roku device (Settings > System > System Restart)

3. Re-add the channel back to the Roku device

Feel free to review our recommended steps for resolving channel-related playback issues here: How to resolve a channel playback issue

Please keep us updated on any developments, and we'll be happy to continue assisting you further. We look forward to hearing back from you.

Thanks,
Arjiemar

Arjiemar
Roku Community Moderator
0 Kudos
LatonkaLady
Reel Rookie

Re: SiriusXM app won't open on Express4K

Hello Arjiemar,

Yes, only SiriusXM app was not opening and working. I was able to get it to open and signed in and listening with your help by system restart. 

Thanks!

LatonkaLady

0 Kudos
Jimbeau
Newbie

Re: SiriusXM app won't open on Express4K

After having the same problem, I went into the Roku settings and restarted it. Everything is fine now. You can try that. 

Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.