@APhill79 wrote:
I tried a factory reset yesterday to no avail. It is connected to my WiFi, yes there is a clock.
Other channels work just fine. And all of the channels worked when I first got the Roku (except the Netflix and Hulu). Sounds like it may be time to get a new one 😕
Possibly. The Premiere+ model 4630 is essentially a Roku Ultra from 2016. It's missing a USB port, and has less onboard storage, but otherwise is an Ultra. It's a good device and it's not unreasonable to try to get further use from it.
However, being second hand, you may not know the fully history of the device. It's odd that those apps don't work, but if the device is reaching, or has reached, end of life, then this would be a way it could manifest itself.
The only thing further to try would be to ensure how you did a factory reset. There are four ways, two of which are correct.
- Using the menu system. This would give a proper factory reset.
- With power applied, holding down the Reset button for no less than 30 seconds. This would give a proper factory reset.
- With power applied, holding down the Reset button for less than 30 seconds. This is how many will commonly do it, but it's the wrong way.
- Any other way. This is wrong as well.
So, ensure you did a factory reset the correct way. If you have done it correctly, then yes, it's probably time to replace it. If not, do a full factory reset and see if that resolved the issue.
DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.
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