Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Axcellent
Newbie

Sebastian 2024 on Popstar Channel

Jump to solution

Roku states that this movie is available, but when I try to play it, it loads, and then fails every time. Is this movie really available and has anyone else got it working? I bought the Roku just to watch this movie and now it's not even working.

0 Kudos
1 Solution

Accepted Solutions
AvsGunnar
Community Streaming Expert

Re: Sebastian 2024 on Popstar Channel

Jump to solution

@Axcellent 

The PopStar! channel/app seems to load fine and plays content fine but does not list Sebastian (2024) as available.

It also does not list this title as being available on the PopStar! website either.  https://video.popstaronline.com/

I think this is just an error in the Roku Search Results which is causing the crashing error (got same crash when selecting from the Roku Search Results).

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

View solution in original post

3 REPLIES 3
AvsGunnar
Community Streaming Expert

Re: Sebastian 2024 on Popstar Channel

Jump to solution

@Axcellent 

The PopStar! channel/app seems to load fine and plays content fine but does not list Sebastian (2024) as available.

It also does not list this title as being available on the PopStar! website either.  https://video.popstaronline.com/

I think this is just an error in the Roku Search Results which is causing the crashing error (got same crash when selecting from the Roku Search Results).

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

Axcellent
Newbie

Re: Sebastian 2024 on Popstar Channel

Jump to solution

While disappointed, I appreciate you taking the time to test it yourself. It must be an error on Roku's end with which titles are available. Thanks!

makaiguy
Community Streaming Expert

Re: Sebastian 2024 on Popstar Channel

Jump to solution

@Axcellent-

It's more likely to be an error at Popstar's end, in not keeping the data they provide to Roku up to date.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.