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TDS92A
Reel Rookie

SYFY app not working on my ROKU Stick.

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I have the SYFY app on my ROKU Stick and up to about a week ago the channel worked fine. Now the only show that works on it is Surreal Estate. It is a good show but I have dozens of other shows that I want to watch that are not working. Can someone tell me how to fix this problem?

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1 Solution

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StreamerUser
Roku Guru

Re: SYFY app not working on my ROKU Stick.

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You'll need to contact your Cable/Satellite/OTT TV provider (unknown) and NBCUniversal (developer and publisher of the SyFy app) to resolve this:

Use the apps internal reporting feature (Open SyFy/More/Contact Us)

or go to:     https://help.nbc.com/hc/en-us/requests/new

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StreamerUser
Roku Guru

Re: SYFY app not working on my ROKU Stick.

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You didnt mention your Roku model # or firmware version (Settings/System/About) or app version (highlight the app and press Options (*) on the remote).

You should re-install The SyFy app on Roku:

1) Remove the SyFy app (Highlight the app, press the Options (*) button on the remote, then Remove)

2) RESTART the Roku (Settings/System/System restart/Restart) <-- MUST DO THIS HERE!!!

3) Re-install the SyFy app

(If you dont restart, settings/cached data associated with the app are left behind and it wont be a clean re-install)

TDS92A
Reel Rookie

Re: SYFY app not working on my ROKU Stick.

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I just performed the instructions that was sent to me that was supposed to fix the problem and it did not work. Here is the message that I am still getting.

Sorry! We’re having some trouble...

We had a problem reaching your TV provider. Please try again.

Error Code: CloudpathErrorauthorizationNIP

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StreamerUser
Roku Guru

Re: SYFY app not working on my ROKU Stick.

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You'll need to contact your Cable/Satellite/OTT TV provider (unknown) and NBCUniversal (developer and publisher of the SyFy app) to resolve this:

Use the apps internal reporting feature (Open SyFy/More/Contact Us)

or go to:     https://help.nbc.com/hc/en-us/requests/new

makaiguy
Community Streaming Expert

Re: SYFY app not working on my ROKU Stick.

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@TDS92A wrote:

.

Error Code: CloudpathErrorauthorizationNIP


Cloudpath deals with logging you into your subscription to a channel that uses the Cloudpath service for its subscription management.

One thing that some have reported fixes this is going into the channel on your Roku, logging/signing out, then logging/signing back in again.

Let us know how you make out.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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Baretta915
Newbie

Re: SYFY app not working on my ROKU Stick.

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Worked perfectly.

"Removed app. Restarted ruku." Bingo. Thanks!

Without restarting or reboot after removing app, forget aboutit.

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