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SO FRUSTRATING- Live TV channels gone, streaming channels mixed up

I've read through SO many posts and still cannot find a solution. No one from Roku will get back to me.  This is beyond frustrating at this point. 

A good month or so ago, my LIVE TV channels simply disappeared.  And then the streaming channels show up with no numbers. I've been so busy that I don't have HOURS to try to fix this.  

I did find out how to get the channel numbers back - but they are all jumbled and not in order, despite me selecting (several times) to sort them by number. 

AND STILL, I cannot find my live TV channels so I can just quickly flip on my local news or shows when I get home after a long day. 

I've spent hours reading through posts, and followed as many instructions as possible that I could follow - and nothing has worked. 

WHY can't they fix this?  I used to just have all my LIVE channels show up at the top, the streaming channels below.  WHAT was wrong with this set up and why can't ROKU just put it back that way?  

UGH.  I am going to have to get a different TV or TV service. 

 

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