Channels & viewing

[Msaleh86]

• TV Hi, I paid the yearly amount but the Rotana Cinema, Egypt Cinema and a few other channels don’t load and stay at 13% and it’s been happening for days now. Some channels to load fine on Arabic Live. It’s not my connection as I use other apps, devices perfectly fine. Is there something going on on the other end?? I’m paying for a subscription and can’t watch… please help

[RokuArjiemar · Accepted solution]

Hello! @Msaleh86,

A heartfelt welcome from the Roku Community!

We are happy to help you with the issue you reported about Arabic Live channels not loading.

• What Roku device are you using right now?
• Does the issue occur on only this channel, multiple channels, or all channels?

We recommend performing the below steps and see if you can resolve the issue:

1. Remove the channel from the Roku device
2. Power cycle the Roku device, by disconnecting it from the power cable and reconnecting the device back to the power
3. Re-add the channel back to the Roku device

Please keep us updated on any developments, and we will be happy to continue assisting you. We look forward to hearing back from you.

Thanks,
Arjiemar