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Roku remote keeps skipping past numbers when I try to put in a code to add a channel

When I tried to add Paramount Plus, after I pick the plan I want, it brings up the PIN entry screen but will not allow me to add a pin because it skips numbers when I use the remote. I get no message regarding this channel. This "skipping" also happened on the Max channel when trying to pick an episode to watch. Skips over the episode I am trying to pick. No other times does this happen so I don't think it's the remote though I did change the batteries.

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Community Moderator
Community Moderator

Re: Roku remote keeps skipping past numbers when I try to put in a code to add a channel

Hi @Laddie103,

Welcome to the Roku Community!

Thanks for bringing this to our attention. We want to help you out with this. You can try restarting your Roku streaming device to clear the cache and have an optimal streaming function. To do this, go to Settings > System > System Restart. After this, you can check to see if you're still seeing the issue.

Let us know how it works. We'll continue to assist you.

All the best,

Takashi O.
Roku Community Moderator
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