Channels & viewing

[koksab1]

I'm having the same issue, my roku model is 3941RW - Roku Express 4K+

Can anyone help resolve this issue? Thank you

[RokuJohnB]

Hi @koksab1,

Welcome to the Roku Community!

We understand you're having a problem with your Amazon Prime Video channel. Help is here. Please follow these steps:

• Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
• Restart your Roku device: Press home on your Roku remote, select settings, select system, and system restart.
• Re-install the channel: Scroll down to search, put the channel's name or app, highlight the channel, and select add the channel.

Does this clear up the issue you are seeing? Please keep us posted on what you find out.

All the best,

John

[koksab1]

The issue is I can't find the Amazon prime video in the apps, and there is no search when I click on streaming channels. Kindly help 

[andyross]

Are you in the US? I just checked mine, and it's still there and works.

[koksab1]

I'm in Nigerian, west Africa 

[andyross]

Most likely, Amazon Prime Video is not available there. Even if you are just visiting, availability is based on the location of the Roku. 

[Koksab]

Is there anywhere I can change my region on the roku or there is no remedy for this issue? 

[andyross]

It uses the IP address your local Internet service provides to determine your location. You can't alter that on the Roku.