Channels & viewing

[dimitri1]

Vudu Fandango keeps randomly opening up. I can’t get past the home screen because it keeps popping up telling me to sign in.

I deleted the Fandango from my Roku app on my phone, thinking it would help. Now it’s popping up asking me to download it.

When I finally got into another app, the notification to exit app appears at the bottom.

The roku device itself looks like a button is constantly being pressed, but my roku remote doesn’t have the Vudu app on it!

HELP ME

[renojim]

The remote is probably malfunctioning in some way or there's something interfering like another remote with a stuck button or sunlight on the front of the Roku.  Try taking the batteries out of the remote and use the app as a remote to see if it still happens.

[nadwmills]

somebody please help

[nadwmills]

Does not help

[RokuTakashi]

Hi, @nadwmills 

Thanks for posting here in the Roku Community.

We came across your post where you inquired for assistance regarding the issue of the Fandango App randomly opening on your Roku device. We'd like to help and resolve the issue.

1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

Once the steps have been performed, kindly check if you notice any improvements.

Let us know.

Best wishes,
Kash

[Corycanny]

This did not help. The batteries are out of the remote and it's not even in the same room. I'm using the app to control it. I've tried a factory reset, going through the steps above, complete power of and unplugging the device, and every other thing in every other forum. My TV is completely useless now.

[RokuCarly]

We're grateful for your first post here in the Roku Community, @Corycanny!

Thanks for letting us know about the issue you've encountered with the Fandango app which automatically opens on your Roku device. We'd be happy to help you determine the cause and find you the best resolution possible. 

Before we proceed, kindly provide us with additional details such as follows:

• Does this happen even when you are on the Home screen?
• Did you try to press random buttons on the Roku mobile app that may have triggered to open the Fandango app?
• A short video clip of it happening for reference. (You may download the video on Google Drive and provide us with the link to it)

If you prefer to send the video through Private Message, kindly select my username, View Profile, and on the right side of the page, select Send this user a private message.

We'll be looking forward to your response.

Best regards,
Carly

[Efoote]

Please provide an answer to this problem. I am having the same issue. I can start watching for example, Hulu, and it will change to the Fandango screen. I've tried changing batteries, I've removed the app, and reset the Roku device and the Fandango screen still takes over. Why is this happening?! When are y'all going to fix it! Help!

[RokuCarly]

Welcome to the Roku Community, @Efoote!

We appreciate you reaching out for support and we'd be happy to suggest some steps to help you resolve this. 

Kindly try the following troubleshooting steps below to see if this helps:

• Remove/delete the Fandango app on your channel lineup. (Highlight the channel tile of Fandango and press the star (*) button on your remote to choose the remove app option or through the channel store website)
• Reset your remote by following the precise steps in this support article: Reboot your remote
• Check for software updates under Settings > System > Software update > Check Now.
• Ensure there are no buttons stuck on your physical remote. 

Let us know how it goes and we'll go from there.

Best regards,
Carly

[Cboop2]

Same