Hi @bigmatt,
A warm welcome here at the Roku Community!
We appreciate you raising your concern with us and rest assured that we hear you and we'll take note of this as your satisfaction is essential to us. Feel free to post here in the Community again if there's anything else you'd want assistance with. We'd be more than happy to help you here anytime. Happy Streaming!
Warm regards,
Carly
Carly Y.
Roku Community Moderator