Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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Roku is repeatedly saying that my pin number is invalid or wrong over and over and over again!

I'm trying to add a channel but it's saying my pin is invalid even though it's not. What do I do? I haven't been able to find a solution I didn't already try. This is my last resort, literally. Please help?

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RokuMary-F
Community Moderator
Community Moderator

Re: Roku is repeatedly saying that my pin number is invalid or wrong over and over and over again!

Hi @marlene1976,

Thanks for reaching out to the Roku community!

We'd like to know more about how we can help. When you go into the account settings of your Roku device through Settings > System > About, are you using the same email that is shown?

Please keep us posted on what you find out.


Best regards,
Mary

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