Issue Tracking Board

[Lewstherin10]

Don't you love how they mark these solved when there's still an issue?

[RokuCarly]

Welcome and thank you for posting here in the Roku Community, @Tobiah!

We'd be happy to be of assistance here and help you log into your NFL channel subscription on Roku.

Firstly, how are you accessing the NFL+ app? Is it directly from the standalone app or inside The Roku Channel? If you have a separate subscription within this app, we highly recommend logging into the standalone app using your credentials. 

Furthermore, please note that Roku doesn't manage channel logins or authentication, and many Roku channels are developed and maintained by the channel providers themselves. 

If you are having problems logging into your NFL+ subscription account on your Roku, we highly recommend coordinating with the service provider for further assistance. Roku simply hosts the channel on the platform and does not have direct management control over it.

You may reach them here: NFL+ Support

We hope you find this information helpful.

Warm regards,
Carly

[Steph313]

It's been almost a year with the problem.  My subscription is running out so goodbye NFL.  During the year tried their chatbot...useless.  Emailed support...useless.  In the last email sent to the Zendesk managed support email I suggested that if a human were monitoring the channel to please respond with a human-like response.  Nope, got the same computer generated **bleep**.

[leighalden]

I used the Roku NFL streaming channel to access my NFL+ Premium subscription last year.  Do not recall how I was able to gain access previously and cannot do so now?

[tooldoc]

what i am trying to find out is will you be able the see the whole game   start to finish   not just a few min between different games

[tooldoc]

with the nfl app can you see the while game 

[RokuCarly]

Hi Community users!

Thanks for bringing this to our attention. We'd be happy to provide further information regarding this matter.

If the troubleshooting steps suggested above are not effective, we strongly advise you to escalate the matter to the channel's support team. It's important to note that Roku simply hosts the channel on the platform and does not have direct management control over it.

You may reach them here: NFL Support

We hope you find this information helpful.

Warm regards,
Carly

[RokuCarly · Accepted solution]

Hi Community users!

We appreciate you letting us know about the issues you've encountered with accessing your NFL account on your Roku devices. We'd be happy to provide further information regarding this matter.

If the troubleshooting steps are not effective, we strongly advise you to escalate the matter to the channel's support team. It's important to note that Roku simply hosts the channel on the platform and does not have direct management control over it.

It seems like their app on the Roku streaming platform has an authentication issue. They are responsible for issues like this as they manage and maintain their app independently. 

You may reach them here: NFL Support

We hope you find this information helpful.

Warm regards,
Carly

[leighalden]

I have spent fruitless hours trying to get the information on how to connect my NFL + Premium online subscription via the Roku NFL channel.  No information from Roku Customer Support who says contact NFL customer service.  NFL chat does not provide this information.  You tube TV says that I will see a activation code when I OPEN the NFL channel - this is incorrect.  I have found NO way to provide an NFL activation code so that I could activate the NFL channel.  There is no help to be found on this matter.  Surely it cannot be this difficult!?  

[renojim]

@tooldoc, I suggest you read the description of the app here:

https://channelstore.roku.com/details/b8741c391c59c1dda457073d3295b555/nfl

It looks to me like there are very few live games available during the season.