Channels & viewing

[renojim]

@DrJackn7, would you press the maker of your computer to fix an app that doesn't work right?

[makaiguy]

@DrJackn7-

Are you also complaining to your TV manufacturer about problems with Prime, AMC+ and other channel apps received by Roku and relayed to the TV?

[chuckbear]

If you computer was the cause of the app not working, yes. Chuck

[CB07]

My experience is that the longer I sit in the "My Stuff" category the AMC+ App will toggle the screen back and forth between the items I've saved and no items. Weird?

[DeKaSc]

I hope somebody associated with Roku will read this. I may need to repost with support. I own a Roku Ultra. The model is 4660RW. The software version is 12.5.5 - build 4174-46. Some apps do not include the option to be removed when you press the " * " button. AMC+ happens to be one of them. You can log out of your account on the AMC+ app; turn the Roku device off for a few minutes. Turn it back on, enter the app, and insert your login info. When you add items to "My Favorites", exit AMC+, re-enter, and select "My Favorites" the section will once again be blank. To me, this seems like a Roku programming error in the cache portion of the its OS where it applies to AMC+.

[RokuJohnB]

Hi @chuckbear,

Thank you for posting here in the Roku Community!

After attempting the troubleshooting steps and videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developers themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

If you need anything else, please keep us posted.

Kind regards,                                                                                                                                          John

[RokuJohnB]

Hi @CB07 @DeKaSc,

Greetings from the Roku Community, and thanks for keeping us posted!

We'd like to investigate further this issue that you're having with the AMC+ channel. May we know what troubleshooting steps you have taken so far? When did the issue start?

We'll wait for your response.

Thanks,                                                                                                                                                      John

[TheHumpingNinja]

I've also been having the same issue for 4 or 5 months, now. It seems the only way to fix the issue is entering the power settings and restarting the Roku device. I just tried it myself and it seems the AMC+ app is working as it should, for now. I will respond and keep all others posted who maybe having the same issue. Good luck and happy streaming, everyone!

[may1960]

I have been in contact with AMC about this for a  while and no fix!!  I think Roku & AMC techs need to get together to fix it. Very frustrating!!

[TheHumpingNinja]

It seems restarting the roku device is only a temporary fix for this issue. As soon as the app refreshes itself all of my saved shows and films disappear again. In addition, it seems this has been an issue on all other platforms as well. However, those issues have been resolved. It appears to be Roku's turn.🤷🏽‍♀️