Channels & viewing

[SLCS915]

So, it looks like once a year the channels guide on the Roku LiveTV app dissapears. In all the posts there is no real solution, what gives?

I have a Roku stick and a Vizio TV, both have the same issue, so it must be a Roku LiveTV app issue. 

Push and update and please fix. 

[Jbwhite]

I'm having the same problem but this year there is no recent update to explain why it broke 

Must be on the server side 

[RokuCarly]

Welcome and thank you for posting here in the Roku Community, @SLCS915 @Jbwhite!

Firstly, we sincerely apologize for any inconvenience this may have caused your streaming on Live TV, and in this case, we'd be more than happy to coordinate this with the appropriate Roku team for further investigation and correction. 

With this being said, kindly provide us with the following details below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• A photo of the channel guide.

We'll be looking forward to your response as we are more than eager to help you get back on streaming effectively. 

Best regards,
Carly

[Jbwhite]

Started working again 

Must have been server side 

[RokuCarly · Accepted solution]

Thank you for keeping us updated, @Jbwhite!

We're glad to hear that it worked again and you can get back on streaming now. 

For future reference, we suggest manually checking for software updates on your Roku streaming devices under Settings > System > Software updates > Check Now. For further information about this, you can visit our official Support article on How to update the software on your Roku streaming device.

Also, you can try to perform a system reboot by navigating to your Home screen. Scroll up or down to select Settings > System > Power (skip if unavailable) > System restart. If the issue will occur again. 

If you need help with anything, please don't hesitate to contact us again. We'd be more than happy to continue doing so.

Happy Streaming!

Best regards,
Carly

[SLCS915]

@Jbwhite thank you for the update. 

[Jbwhite]

Yes.  I did all those things before even bothering to look online for an answer 

[RokuERey]

Hi @Jbwhite,

Welcome, and thanks for joining us here in the Roku Community!

We see that you're having an issue where the Live TV guide shows no information. I see that a couple of troubleshooting applied yet still no luck.

In this case, we'll need additional information about this so that we can escalate it to the appropriate Roku team.

Please share with us the details below.

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
• Zip Code
• Channels affected

Once we have this information, we'll be able to forward this to the right team.

Thanks,
Rey

[Jbwhite]

Stop it 

It was on the server side and y'all fixed it 

As I repoered already